Return Policy & Shipping
Return & Exchange Policy
At Rooted Living Designs, we take pride in providing healthy, high-quality plants and products. We understand that occasionally a plant may not thrive despite proper care.
Plant Exchange Policy
We offer a 7-day exchange policy on plants purchased in-store. If a plant begins to decline or die within 7 days of purchase due to an unknown cause, we may exchange it for the same plant or a similar plant of equal value.
To be eligible for an exchange, the plant must be brought back to the shop for assessment.
Customer Care Responsibility
Once a plant leaves our shop, its ongoing care becomes the responsibility of the purchaser. We are unable to replace plants that have experienced issues resulting from:
- Underwatering or overwatering
- Improper lighting conditions
- Pest infestations introduced after purchase
- Neglect or accidental damage
- Environmental conditions beyond our control
Acts of Nature
Rooted Living Designs is not responsible for plant damage caused by weather-related events, including but not limited to:
- Heavy rain
- Strong winds
- Hail
- Frost
- Extreme temperatures
Repotting Services
We are happy to assist with repotting and plant care advice. However, Rooted Living Designs cannot guarantee the health or performance of plants after repotting.
It is normal for plants to experience temporary transplant or water stress following repotting, particularly if they have been established in the same container for an extended period. Our team is always available to provide guidance and support as your plant adjusts.
Final Sale Items
The following items are considered Final Sale and are not eligible for return, exchange, or refund:
- Imported tropical plants sourced from overseas
- Plants and products shipped via Canada Post or other courier services
- Sale and clearance items
Imported tropical plants are specialty collector plants. We encourage customers to research their care requirements and growing conditions before purchasing.
While we take great care in packaging all shipped items, Rooted Living Designs cannot be responsible for delays, damage, loss, or mishandling by third-party shipping carriers.
Please note that live plants are not shipped during winter months or when overnight temperatures are expected to fall below freezing.
Questions?
If you have any concerns about your plant’s health, please contact us as soon as possible. Our team is always happy to help troubleshoot issues and provide care recommendations to help your plants thrive.